Policies

Shipping

All in stock orders will be processed and be shipped the weekend after they are received. All orders will be shipped by USPS. Shipping is calculated by weight. Currently shipping only to the US. International shipping is currently not supported.

In the case of an item broken on arrival, the cost of the item will be refunded, but shipping will not. Please email a picture of the item within 3 days of receiving.

Returns

Returns are accepted within 14 days of ship date; however, the buyer will have to cover the cost of shipping and be responsible for safely packing the products being returned. All pieces must be received in the condition they were purchased.

Disclaimer

All products are handmade, this results in natural variations in finish and size. All listed dimensions are approximations.

All glazes used are food safe, unless otherwise stated. Any pieces with metallic finishes are NOT microwave safe. While all pieces are microwave and dishwasher safe, it is recommended to hand-wash all ceramics for longevity.

Contact

If you have any questions or concerns, please email stefanie@sunsetavenueceramic.com. DMs or messages may not be seen.